Frequently Asked Questions

Absolutely! We offer free USPS priority shipping on orders over $89.00 anywhere in the United States. We also offer 2nd day and overnight optionsif you need something in a hurry.

Orders placed before 2:00pm PDT time will ship the same day. Depending on the carrier, orders placed after 10:00am may still ship that day but we can't guarantee it. We always do our best to get orders out the same day if at all possible!

Absolutely, we will ship anywhere in the world. Just select the a shipping option that fits your needs at checkout. We offer USPS and DHL Express services depending on how fast you need your order. Keep in mind there will likely be duties due when it arrives.

You will receive an automated tracking email as soon as the shipment starts moving through the system but you can always check the status by following the order status link in the order email.

You can check this by going to your account- https://motool.co/account/orders/

We use USPS priority mail for most shipments and these are delivered in 2-3 days typically. We also offer two day and over night options if you need it in a hurry, just be sure to place your order by 10:00 am PST to make sure it ships the same day

We offer a 30 day money back guarantee on all of our products. We are a small company and always happy to work with our customers to make sure they are happy! Please see our returns and exchange policy.

The new Slacker V3 comes with a 2-year warranty and we are always happy to try to repair your older Slacker if something happens to it. Just email [email protected] or call 1-800-741-7702 with the details and we will get you handled.

We do offer a 2-year warranty on our Slacker digital suspension tuner and all products come with a 30-day money back guarantee.

Absolutely, we are proud to offer our service members a discount! Please email [email protected] for more information.

Yes, we offer support programs through Hookit.com for off-road, street and mountain bike riders. Please apply HERE

We only do a sale once a year for the Black Friday/Cyber Monday weekend.

You can check this by going to your account- https://motool.co/account/orders/

We take your privacy very seriously and never sell or share your information with third parties. See the full policy HERE

Head over to our YouTube channel for user guides, overviews and bike setup tips for street, off-road and adventure bikes.Motool YouTube Channel

Yes, Slacker works on most street, adventure and off-road bikes with steel axles up to 1" in diameter. Slacker uses a very strong 1" magnet to attach to the axle. The only limitations are dual exhaust and some saddlebags that block the tool from being placed on the axle or block the path for the retractable cable.

Yes, Slacker works on most street, adventure and off-road bikes with steel axles up to 1" in diameter. Slacker uses a very strong 1" magnet to attach to the axle. The only limitations are dual exhaust and some saddlebags that block the tool from being placed on the axle or block the path for the retractable cable.

Yes, Slacker was developed for off-road bikes and works on most street, adventure and off-road bikes with steel axles up to 1" in diameter. Slacker uses a very strong 1" magnet to attach to the axle. The only limitations are dual exhaust and some saddlebags that block the tool from being placed on the axle or block the path for the retractable cable.

Yes, Slacker works on mountain bikes using our MTB Hex Key Axle Inserts The inserts are place on Slacker's very strong 1" magnet and slides into the hex key on the axle. Inserts are currently available in 5mm, 6mm and 8mm sizes.

Slacker does not require any calibration. The system is based on a proprietary rotary "chopper wheel" encoder with a fixed diameter spool so there are no components that could become out of spec.

Slacker shows all readings in millimeters.

Yes, we will allow you to exchange for the right size if necessary. We just ask the return be placed within 7 days of receiving the product and that it is in new condition when it is returned.

Yes, we offer a 30 day money satisfation guarantee. If you are not happy with the quality of the shirt we will take it back no questions asked.

For average riders we recommend checking it every 2-3 rides and any time you change tires or chain and sprockets. For professional riders it should be checked every ride. 

The more sag you have, the more stable the bike will be at speed but it will steer poorly since the fork will be raked out more. The less sag you have the better the bike will steer but it will not be stable at speed. Always try to find the sweet spot in the middle to get the best performance for the specific conditions.

Static sag is the amount the bike sags under its own weight, with no rider mounted. Once you get the bike adjusted for the rider this number will tell you if you have the correct spring rates installed. Too much static sag means your spring is too heavy and didn't require enough preload when adjusted for the riders weight. Not enough static sag means the spring is insufficient and required an excessive amount of spring preload when adjusted for the riders weight.

For average riders we recommend checking it every 2-3 rides and any time you change tires or chain and sprockets. For professional riders it should be checked every ride. 

The more sag you have, the more stable the bike will be at speed but it will steer poorly since the fork will be raked out more. The less sag you have the better the bike will steer but it will not be stable at speed. Always try to find the sweet spot in the middle to get the best performance for the specific conditions.

Static sag is the amount the bike sags under its own weight, with no rider mounted. Once you get the bike adjusted for the rider this number will tell you if you have the correct spring rates installed. Too much free sag means your spring is too heavy and didn't require enough preload when adjusted for the riders weight. Not enough free sag means the spring is insufficient and required an excessive amount of spring preload when adjusted for the riders weight.

For average riders we recommend checking it every 2-3 rides and any time you change loads or add a passenger. For adventure bikes it is very important for safety to always consider the load to make sure the preload is adjusted correctly.

The more sag you have, the more stable the bike will be at speed but it will steer poorly since the fork will be raked out more. The less sag you have the better the bike will steer but it will not be stable at speed. Always try to find the sweet spot in the middle to get the best performance for the specific conditions.

Static sag is the amount the bike sags under its own weight, with no rider mounted. Once you get the bike adjusted for the rider this number will tell you if you have the correct spring rates installed. Too much static sag means your spring is too heavy and didn't require enough preload when adjusted for the riders weight. Not enough static sag means the spring is insufficient and required an excessive amount of spring preload when adjusted for the riders weight. For ADV bikes we recommend sizing the spring for whatever your typical load is. If you base the spring rate on an unloaded bike you will end up having to run excessive preload when you add cargo or add a passenger.

Pretty much every manufacturer says every ride and we agree. Air shocks can bleed during your ride and when the bike is sitting. You may also have more gear on or more water and supplies in your pack.

The more sag you have, the more stable the bike will be at speed but it will steer poorly since the fork will be raked out more. The less sag you have the better the bike will steer but it will not be stable at speed. Always try to find the sweet spot in the middle to get the best performance for the specific conditions.