Returns and Exchanges

How do I return an item?

Refund/Return Policy:

We accept returns for refund on Slacker for 30 days after delivery. You must get an RMA within 30 days from delivery by contacting us by email or phone prior to returning it 9see contact info below). You must return all original packaging and contents in good condition to receive full credit. Customer pays return shipping.

For axle inserts we accept returns for exchange or refund for only 7 calendar days after delivery of the product. These are custom hand cut and expensive for us to make, At our sole discretion after 7 calendar days, we will offer a store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way

• within 7 calendar days of the delivery date (after 7 days no returns of axle inserts are allowed)

• must not be a special order or a custom order

• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

Motool Inc
http://motool.co/support
support@motool.co
800-741-7702