Motool Service Assistant 2.0 Support Page

The new Service Assistant 3 app allows you to use your iPhone as a virtual remote for the new Motool Slacker Digital Suspension Tuner V4 with Bluetooth®! Keep notes and settings on all your off-road, street and adventure motorcycles and full suspension mountain bikes and save measurements directly from your Slacker in real-time. Keep all your bikes and setting safe and secure in the cloud and accessible from any iOS device with internet connectivity. Also Includes basic Slacker documentation and settings guidelines. Now you can use your phone as a virtual remote for the new Slacker V4 with Bluetooth®!
-Take real-time sag measurements on your iPhone or iPad. -Save and manage multiple Slackers.
-Control Slacker's reset and auto zero functions from your phone.
-Save sag measurements directly to your setup notes.
-Add unlimited bikes, setup notes and Slackers.
-Add clicker settings, sag settings and make additional notes for different rides, tracks and conditions.
-Includes off-road, street and adventure motorcycles as well as full suspension mountain bikes from 2000 to current.
-Also includes Slacker documentation for quick reference. -All your data is stored securely on the Google Cloud Platform.
-No ads and we do not sell or share your personal data! -Request new bikes or settings updates using the support section.
-Requires Slacker V4 for Virtual Remote.
-You do not need Slacker to use this app for keeping bikes and settings.
-Add unlimited bikes, Slackers and setup notes.
-Add clicker settings, sag settings and make additional notes for different rides, tracks and conditions.
-Includes off-road, street and adventure motorcycles as well as full suspension mountain bikes from 2000 to current.
-Also includes Slacker documentation for quick reference.
-All your data is stored securely on the Google Cloud Platform.
-No ads and we do not sell personal data!
-If you do not see your bike listed, please request a new bike here- New Bike Request.

First you must setup a new login for the app. Your store login for motool.co will not work at this point. Click the link "Don't have an account?". This is not the same login information as our web site, it is a dedicated login for the app so you have a secure profile to save your bikes, Slackers and settings to.

Enter your First and Last name, email address and preferred password. Tap the "signup" button to complete the registration process. You will get a notification that a verification email has been sent to confirm your email address. Once the email arrives you will need to follow the link provided to confirm your identity. If you do not receive the email, please email [email protected] to get a password reset link.

1) Slacker Virtual Remote-Manage your Slacker V4s, take real-time measurements, control Slacker and save measurements directly to your notes.
2) Add Bike- Add unlimited motorcycles and full suspension mountain bikes from 2000 to current.
3) Select bike to see recommended settings as well as add setup notes, clicker settings and sag measurements.
*If you do not see your make, model or year just select the "Request New Bike" link at the top of the list.

Select the make from the menu.

Select the model from the menu.

Select the year from the menu.

Name the bike and click ADD.

1) Recommended Settings- Get rough sag settings for your make and model.
2) New Note- Add setup notes including clicker settings and sag measurements.
3) Note Preview- Preview high level settings here and select to see and edit all settings.

Enter any damper and sag settings here. All settings are editable and a brief overview is shown in the bike preview. When updating simply click the save icon in the upper left corner to save changes. You can delete the note using the delete icon in the upper right corner.

When the app first detects a new Slacker it will prompt you to save it to your profile. Just give it a meaningful name and save it and you are ready to start using the virtual remote. Once saved, the Slacker will automatically connect when the virtual app is opened.

Once you have added your Slacker you can take real-time measurements, reset Slacker to zero, enable Auto Zero and save your measurements directly to your setup notes in your profile.

By selecting the Slacker icon in the Virtual Remote, you can manage all the Slackers you have used. You can re-name them, check the Slacker ID and delete old Slackers you no longer use with the app.